Refund requests
Submit the account email, relevant transaction or invoice, and the reason for the request. The request is reviewed against the applicable purchase terms and legal requirements.
Refund & Returns
Refund requests for a digital service.
BrainGrid is software delivered digitally. There is no physical product to return.
Refund period
BrainGrid does not promise a universal refund window unless a specific refund period is displayed as part of the applicable purchase terms. Rights required by applicable law remain in effect.
Digital-service returns
Physical return procedures do not apply to accounts, subscriptions, digital access or BrainGrid workspace data.